Kaluaa

Refund Policy

At Kaluaa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy under the terms outlined below.

Eligibility for Refunds

You may be eligible for a refund if:
✅ The product is damaged, defective, or incorrect upon arrival.
✅ You received a wrong item different from what was ordered.
✅ The product does not match the description provided on our website.
✅ The return request is made within [X] days of receiving the product.

Non-Refundable Items

We do not offer refunds for:
❌ Products that have been used, altered, or damaged by the customer.
❌ Items marked as non-returnable or final sale.
❌ Digital/downloadable products (if applicable).
❌ Products returned without original packaging or proof of purchase.

Refund Process

To initiate a refund, contact our customer support at 91-9716802655 with your order details and reason for return.

We may request photos or videos of the product to verify the issue.

Upon approval, you may be required to return the item to our warehouse (shipping costs may apply, depending on the reason for return).

Refunds will be processed to your original payment method within 5 business days after receiving the returned item.

Late or Missing Refunds

If you haven’t received a refund yet:
✔ Check your bank account or payment provider for any pending transactions.
✔ Contact your bank or payment service, as it may take time for funds to be credited.
✔ If the issue persists, reach out to us at 91-9716802655 for further assistance.

Exchange Policy

If you prefer an exchange instead of a refund, we are happy to replace your item with a similar or alternative product (subject to availability).

Changes to the Refund Policy

Kaluaa reserves the right to update or modify this policy at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated policy.